Testimonials

During Andrew’s time, I found him a man of absolute integrity, and excellent technical experience. His ability to convey complex and
challenging issues to all levels of the organisation (board to frontline) in a collaborative way is inspirational. I have no hesitation in
recommending Andrew and Improcus to your business - if you listen, trust and implement Andrew’s advice, your business will be
much more focussed and will improve.

Prior to Andrew’s involvement, we were working in the business rather than on the business. Andrew embraced our core values and really got behind us, providing us with a ‘security blanket’, as we moved from a family run, to a medium sized business. Andrew does not dodge challenging issues. His directness and assertiveness have enabled us to create a cohesive, efficient team of staff. This in itself has led to increased productivity, greater efficiency and a high level of transparency within the business. Andrew also has great strategic vision for the future direction of the business. Andrew is someone that you can trust to work with you and for you.

Andrew has assisted me with restructuring our accounting processes and been both the catalyst and key player in off-shoring our back office operations. Previous advisors to the business have been good on the theory. Andrew backs up his immense knowledge base with practical and realistic steps on how to achieve real changes in the business. Andrew’s positivity, directness and professionalism are helping me to achieve my business goals.

Andrew's method is to commence his assignments by providing a detailed diagnostic of the issues and challenges coupled with an appropriate action plan. He is intuitive, focused and highly skilled at getting the early cut through for issue identification and rectification.

His approach is measured, timely and considered and importantly he understands the need to develop the right rapport across the relevant stakeholders to ensure engagement. Andrew brings an energy and intensity to what he does together with a strong history of success.

Simply put, he gets the job done.

In these tough and challenging times for all businesses, Andrew has been instrumental in helping us. And showing us how to streamline our own business to make it more efficient, organized, productive, profitable and competitive.

Drawing upon his own extensive accounting, computing and (most importantly) real-life business experience, Andrew leaves "no stone unturned" as he analyses and investigates all aspects of the business and its operations. This allows him to identify areas of inefficiency/waste which can then be dealt with and, importantly, profit centers/areas of growth which can be developed and expanded.

As a business coach and "trouble shooter", we recommend him without hesitation.

Andrew's brief was to conduct a full review of the company's accounting processes and systems and to report on any shortcomings, and the proposed changes required. Andrew was then engaged to restructure and develop the systems along with the production of comprehensive financial reports that are required to support a growing $30 million business.

Andrew successfully implemented this program and now acts as our part-time 'Financial Controller'. He is currently undertaking a financial mentoring program with the Director's son as the business transitions into a second-generation company.

Throughout the whole process the management team and staff have found Andrew approachable and he quickly understood, and adapted to the culture of APT.

I would have no hesitation in recommending Andrew as a professional financial 'gun for hire'.

Andrew was recommended by our bank manager and we met with him on a regular basis. During this time Andrew’s advice was invaluable to us as we got our heads around all that was required to set up and run a successful business.

His honest and straightforward approach together with his experience in the business and accounting worlds meant we were able to see the areas in our business we needed to focus on and the systems we needed to put in place.

We really enjoyed working with Andrew as his positive approach and enthusiasm were encouraging and I feel were vital during the difficult stages we went through at the beginning.

Our business is now very successful and we are thankful to Andrew for his part in helping us to achieve that success.

Andrew Walker has been instrumental in helping evaluate the systems and processes in our Finance Department. We have made a number of structural changes as a result of his recommendations and the changes have been invaluable – a productive stream-lined department now exists with staff clearly understanding their roles and responsibilities and the standards which are required of them.  

Andrew has also been very supportive in providing input and advice on broader/more strategic issues. His recommendation to relocate the manufacturing part of our business has helped our ‘bottom line’ enormously - a far more profitable and cost effective business.

I would not hesitate in recommending Andrew – his support and assistance has been invaluable to me as a business owner.

I would like to express my gratitude for the high quality service provided to Elliott Australia Pty Ltd by Improcus and would like to make the following comments.

Andrew has brought structure to the business by creating procedures for every department: sales, finance, operations, customer service and despatch.

The business has always had a clear vision; what Andrew has done is to assist the business in achieving the vision much quicker than anticipated. Andrew loves a challenge and has brought much needed clarity to all the departments. Everyone now has a better understanding of the business structure. We now also have reliable financial reports at our fingertips. Our month end procedure, which was always a half day job, has become a two hour job, with 100% accuracy. The roll-over of a month procedure is now the same as an EOFY, which is fantastic. We have a cash flow that is now integrated in each department: sales, purchasing and revenue, and it works.

Andrew has analysed each department, he’s taken the time to understand each procedure and then worked out the best way to get the desired end result. This has been invaluable to us.

Even if you think you have the best procedures in your business, I can assure you that if you engage Andrew’s services he will streamline your business even more.

I am writing to thank you for your advice and assistance over the last two years. Your input has resulted in a significantly more structured operation and profitable company.

The application of your expertise in streamlining processes and improving the operational structure has given the company excellent foundations from which to grow. Some specific improvements were:
- Customer Service Centre has enjoyed substantial improvement with outstanding claims, reducing them from 170 to below 20.
- Improved warehouse and workshop processes, resulted in better control over their workloads with a more structured approach.
- Distribution and control of the sub-contractors' costs, improving recoveries from circa 60% to above 90%.
- Information technology and driving the required changes through the auto scheduler has resulted in an easy and accurate reporting of unfinalized orders and helped build confidence.
- The introduction of business intelligent software will definitely take the reporting to a new level.
- Accounting and Payroll function changes have resulted in improved reporting and a more focused accounting department
- The financial reporting changes have also helped the business focus on the right areas for cost reduction.

Your general management capabilities and professional approach have also helped employees improve their performance in all areas of the business. Your tenacity to complete projects is a great asset to your character.

As the CEO and sole shareholder of the business I want to thank you for the sterling effort you have made in improving my business and giving me guidance to travel in the direction that has continued to benefit the company.

Andrew has a ‘take no prisoners’ attitude and tells me exactly how it is.

Andrew’s unique approach combined with his considerable knowledge and experience gives me confidence in his practical, reliable and thorough solutions. His first report was excellent and he knew exactly where to look in my business.

Andrew has great experience and knowledge, not only on the financial side, but also in the scaffolding game which has become a huge bonus for me.

Andrew acts like a mentor to me and I would have had no hesitation in using him as my temporary CFO. Andrew came highly recommended to me and I would highly recommend him to you. I have great confidence in him.

HSS contracted the services of Andrew Walker to improve our financial department and reporting of financial information.

His professional approach and experience has delivered an excellent result for the directors of the business. His tenacity to maintain the momentum in difficult circumstances is a credit to his work ethic. Andrew was also able to engage with all staff at every level of the business to achieve the objective.

The outcome of improved financial reporting has given me far greater insights into the performance of the business. This has greater impact in the business of also changing the culture and accountability within the organization for the improvement of profit.

I would recommend Andrew to any business looking for improvements as his skills are much broader than pure financial management.

Andrew Walker is one of the most forward thinking, problem solving individuals I have ever met. Since meeting Andrew over 12 months ago he has literally transformed my business.

Andrew and his team have helped us with services, such as, an online custom designed CRM system which takes care of everything from the initial customer enquiry right through to production and despatch all the way through to, as Andrew calls it, 'Cash in the Bank'.

Andrew has also assisted me with other challenges such as: HR, cash flow negotiations on deals and most importantly reducing the running costs in the business some of which were well 'hidden'.

Andrew is a person who holds a great deal of integrity and is very professional in everything he does.

I have no hesitation in recommending Andrew to any individual or corporation which may need assistance to get their organization running like clockwork.

Andrew Walker came into our business referred by a friend in the same industry, as they were so impressed.

In around 18 months Andrew has taken our business to the next level. We have achieved so much and gained an incredible new insight into the growth and development possibilities. His wealth of knowledge and experience has been invaluable.

We look forward to continuing our great relationship and the rewards it will bring.

I am writing to thank you for your recent and ongoing assistance. As a growing business, both within Australia and overseas, it was necessary for us to have a greater understanding of our financial position and to restructure the finance department in line with our ongoing growth.

lmprocus assisted us with restructuring our business, improved our cash flow planning, which is crucial to any business, assisted us with our business planning and also revamped our management accounts to give transparency to our management team. Our board reporting also has seen significant improvment with your professional input.

I have no hesitation in recommending you. Your input was invaluable and conducted in a professional, timely manner.

A big thanks to Andrew for helping us to develop the procedures and the checks to ensure that we have peace of mind with the financial reports.

As a business owner you have no idea how much more peace of mind, focus and confidence I have to work "on the business" rather than "in the business" because of the great financial systems we now have in place thanks to you.

Andrew Walker was involved in our business as a consultant and assisted the business in a number of areas including manufacturing, design and sales as well as the financial functions.

Manufacturing: Andrew conducted a review of the workflow within the manufacturing environment and his ideas helped us to improve our overall capacity of the business at a minimal cost, including utilizing less floor space in the factory with a more practical layout.

Sales: The introduction of a formal system that focused the sales team allowed better transparency of the sales function success rates of converting potential customers to actual orders. This also allowed the business to forecast future turnover with more accuracy and capability to manage cash flow.

Design: Ideas of improving our designing capacity and output at a lower cost was a bonus for a business operating in a location with limited resources.

Finance: A review of the financial function was undertaken and the suggestions to improve and to introduce new ways of working, allowing the business to be able to reduce costs in this area and become more efficient demonstrates Andrew’s commitment to drive change in a business.

Andrew was able to work with the management team and has an ability to interact at all levels in the business with a positive attitude. I appreciated Andrew's professional approach and experience which opened new doors for the business. I would recommend Andrew to any business looking to improve its performance.

When Andrew came into my company I was on the verge of closing the doors, with the financial and staffing stress, I didn't feel it worth the struggle anymore.

However his professionalism, enthusiasm and support has been priceless and he has been the motivation and driver for turning the company around!

He is able to make objective business decisions because he is not emotionally invested in the business, yet he is emotionally invested in our success. A big difference!

I recommend Andrew to anyone who wants to turn their business around and get it back on track!

In a relatively short period of time, Andrew Walker has been instrumental in assisting our company on a broad range of issues. After reviewing our business and system processes in detail, he suggested a number of changes that have had a large impact in creating more streamlined and cost effective processes.

In particular, the business and IT systems in the finance department were analysed in detail. As a result, the department was restructured and key performance indicators were introduced. Staff were retrained to ensure competent levels of proficiency and ensure identified outcomes are achieved. As an overall comment, the efficiency and productivity have improved dramatically, not to mention the reduction in costs.

Andrew continues to provide us with ongoing management accounting at a professional standard and his ongoing input and advice on business issues is greatly valued.

His professional and results-driven approach must be commended.
I would not hesitate in recommending Andrew and his team at Improcus to a business looking to improve processes, productivity, proficiency and profitability.

We have appointed Improcus as our Ex Officio CFO and Advisor to provide impartial and professional advice to assist the company grow quickly into international markets.

Andrew’s advice has proven to be invaluable in ensuring our financial management systems have been set up to meet the demands of a rapidly growing business and that we are doing that profitably.

His expertise and hands on approach has safeguarded an otherwise difficult growth plan and, at the same time, acted as our mentor so that we have that self-assurance to manage the company’s growth confidently.

Andrew at Improcus has provided the Research by Design Team with professional insights and support to ensure we provide accurate and relevant information to clients to support their business and product development strategies.

His broad international expertise, financial management proficiency and practical application of both makes his approach relevant to all companies requiring financial acumen to run their business well, with the added bonus of providing secure stewardship along the way.

NQ Cranes engaged Improcus as part of a major project for the business to adopt leading edge technology while aligning our processes with best practice.

Andrew’s role was to map our existing WOW (Way of Work) and focus on role centred task flows. Andrew was able to highlight inefficiencies and make recommendations to streamline tasks as the business changed processes.

To achieve this Andrew worked with staff at all levels to gain an understanding of our business and he also worked with the other consultants implementing our technology solution.

While the WOW gave us a clearer picture of how the business operated, it was Andrew’s ability to work with staff and highlight to management areas for improvement that was of greatest value to the business.